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The Impact of Social Media on Your Personal Injury Claim: What You Need to Know

On behalf of Harper, Evans, Hilbrenner & Netemeyer

November 20, 2024

The Impact of Social Media on Your Personal Injury Claim

A woman is standing in front of a broken down car looking at her phone.

In today's digital age, social media has become an integral part of our daily lives. According to recent studies, approximately 82% of Americans maintain at least one social media profile, with the average user spending over two hours per day scrolling through various platforms. However, if you're involved in a personal injury claim, this seemingly innocent daily habit could significantly impact your case's outcome. At Harper, Evans, Hilbrenner & Netemeyer, we've seen countless cases where social media evidence has played a crucial role in determining settlement amounts or court decisions.

How Insurance Companies Use Social Media Against You

Insurance adjusters and defense attorneys have become increasingly sophisticated in their use of social media investigations. In a survey of law enforcement professionals, 83% said they use social media to further investigations. These professionals regularly monitor platforms like Facebook, Instagram, Twitter, and even LinkedIn for any information that could potentially undermine your injury claim.

The scope of their investigation isn't limited to your public posts. Insurance companies often employ specialized investigators who use advanced techniques to access your digital footprint. Even seemingly innocent posts can be taken out of context and used to challenge the severity of your injuries or the legitimacy of your claim.

Understanding Social Media Pitfalls

When you're pursuing a personal injury claim, posting about physical activities can severely impact your case. For instance, a photo of you gardening or playing with your children might seem harmless, but it could be used to dispute your injury claims. Even check-ins at locations or brief videos showing any kind of mobility might contradict your stated limitations.

Discussing your accident or case on social media platforms presents another significant risk. Many clients don't realize that even private messages can be subject to discovery in legal proceedings. Any details about the incident, comments about your injuries, or discussions about your legal strategy could potentially be used against you.

Perhaps most surprisingly, positive updates about your life can harm your case. Social gatherings, vacation photos, or celebratory posts might seem unrelated to your injury claim, but insurance companies often use these to argue that your injuries haven't significantly impacted your quality of life.

The Legal Weight of Social Media Evidence

The judicial system has evolved significantly in its treatment of social media evidence. A recent survey of civil court judges revealed that 91% have admitted social media evidence in their courtrooms, with personal injury cases showing the highest rate of social media evidence introduction.

Insurance companies have broad rights when it comes to accessing social media content. They can request access to your social media records, which often reveal more information than what’s visible on your public profile. The timestamp data from your posts can be used to track your activities, and your online behavior will be meticulously compared with your claimed limitations and medical records.

Protecting Your Claim in the Digital Age

Managing your social media presence during a personal injury claim requires a comprehensive approach. First, review and adjust your privacy settings across all platforms. While making your accounts private is essential, it's not enough on its own. Recent court decisions have established that even private social media content may be discoverable if deemed relevant to the case.

The most effective strategy is often to significantly limit or pause your social media activity during your claim. If complete disconnection isn't practical, be extremely cautious about what you share. Remember that even indirect references to your daily activities could affect your case.

The Role of Documentation and Professional Guidance

Proper documentation becomes even more critical in the age of social media. Instead of sharing updates online, maintain a private injury journal. This documentation should include detailed records of your medical treatments, follow-up appointments, and the daily impact of your injuries. This information, when properly maintained, carries significantly more legal weight than social media posts and can't be misinterpreted by insurance companies.

The Importance of Professional Legal Support

At Harper, Evans, Hilbrenner & Netemeyer, we understand the unique challenges that digital information can introduce to personal injury claims. Our experienced attorneys provide essential guidance to help clients manage their online presence while building a strong case for fair compensation.

Key considerations include:

  • Social Media as Evidence: Courts increasingly view social media content as potential evidence. Even private posts may be accessed and used to influence case outcomes.
  • Impact on Case Value: Posts, photos, and comments on social media can reveal details that may affect the valuation of a claim.
  • Guidelines for Online Activity: Reducing or monitoring social media use can help prevent unintentional harm to your case. Adopting cautious guidelines is essential.

Our team is committed to helping clients navigate these digital challenges, ensuring their best chance at a successful outcome.


Securing Your Future

Your right to fair compensation shouldn't be compromised by social media activity. The attorneys at Harper, Evans, Hilbrenner & Netemeyer are committed to helping clients navigate these modern challenges while building strong cases for the compensation they deserve.

Contact our office today to learn how we can help protect your interests both online and in the courtroom. Our experienced team will guide you through every step of the process, ensuring your case receives the professional attention and protection it deserves.

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